Obtaining Assistance from the FAA

Information can be obtained from the FAA by phone, Internet/e-mail, or mail. To talk to the FAA toll-free 24 hours a day, call 1-866-TELL-FAA (1-866-835-5322). To visit the FAA’s web site, go to www.faa.gov. Individuals can also e-mail an FAA representative at a local FSDO office by accessing the staff e-mail address available via the “Contact FAA” link at the bottom of the FAA home page. Letters can be sent to:

Federal Aviation Administration
800 Independence Ave, SW
Washington, DC 20591

FAA Reference Material

The FAA provides a variety of important reference material for the student, as well as the advanced civil aviation pilot. In addition to the regulations provided online by the FAA, several other publications are available to the user. Almost all reference material is available online at www.faa.gov in downloadable format. Commercial aviation publishers also provide published and online reference material to further aid the aviation pilot.

Aeronautical Information Manual (AIM)

The Aeronautical Information Manual (AIM) is the official guide to basic flight information and ATC procedures for the aviation community flying in the NAS of the United States. An international version, containing parallel information, as well as specific information on international airports, is also available. The AIM also contains information of interest to pilots, such as health and medical facts, flight safety, a pilot/controller glossary of terms used in the system, and information on safety, accidents, and reporting of hazards.

This manual is offered for sale on a subscription basis or is available online at: http://bookstore.gpo.gov.
Order forms are provided at the beginning of the manual or online and should be sent to the Superintendent of Documents, United States Government Printing Office (GPO). The AIM is complemented by other operational publications, which are available via separate subscriptions or online.